This policy explains how HeatShrink Solutions Ltd (“we”, “our”) handles personal data when you visit this website or get in touch with us. We are the data controller for the personal data we process about you.
Who we are
HeatShrink Solutions Ltd, registered in England, with offices at Unit 2, Brent Mill Business Park, South Brent, Devon, TQ10 9YT, United Kingdom.
What we collect
This website uses Cloudflare Web Analytics, which is cookieless and collects only aggregate, non-identifying data about page views and traffic patterns. No personal data is collected by analytics.
If you fill in our contact form, send us an email, or call us, we collect:
- Your name and contact details (email, phone, company)
- Any details you choose to share about your enquiry — part codes, cable types, job context
We do not sell, rent, or trade personal data with third parties. We do not run remarketing or advertising trackers.
Lawful basis
We process the personal data you provide on the basis of legitimate interests (responding to your enquiry and fulfilling business obligations) and, where relevant, contract (if you place an order with us).
How long we keep it
Enquiry correspondence is retained for up to 7 years for tax and accounting purposes. Where we have an ongoing customer relationship, contact data is retained for the duration of that relationship and 7 years afterwards.
Your rights
Under UK GDPR you have the right to:
- Request a copy of the personal data we hold about you (right of access)
- Ask us to correct inaccurate or incomplete data (rectification)
- Ask us to delete your data (erasure), subject to legal retention obligations
- Restrict or object to our processing
- Request data portability where applicable
To exercise any of these rights, email enquiries@heatshrinksolutions.com.
Complaints
If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Contact
For privacy questions, email enquiries@heatshrinksolutions.com or call +44 (0) 1364 73078.